London Resilience Team - Emergency Planning and Preparation
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Business Continuity
Critical success factors in a crisis

A commonsense list of what is needed in a crisis.

Essential and Useful Documents

Critical success factors in a crisis

  • Strong leadership
  • Quick decision making
  • Proactive action on behalf of any people affected
  • Proactive action to mitigate any environmental impact
  • Clear, proactive and continuous communication
  • Robust crisis plans (clear roles)
  • Well trained and exercise teams
  • Good stakeholder relationships
  • Proactive media management; effective spokespeople
  • Not being afraid to say "sorry"

 

Borough Plans

Take a look at our interactive Borough map with links to the emergency plans for different London Boroughs

London Prepared

London Prepared - Resilience Through Planning

Did you know?

Flooding is 30 times as costly as getting burgled - are you at risk?

Have a go at the interactive risk assessment.

Case study

"At 11.16 the blast shattered the glass roof of the station causing injury to 240 of the people who were sheltering at the Victoria Railway Station including 10 M and S staff who required hospital treatment."

To read more, download Marks and Spencers - The Manchester Experience PDF (129kb).

FAQs

Take a look at emergency planning FAQs.